Terms and Conditions of the serwislaptopow.pro Online Store
(Version effective from 03.04.2026)
§ 1. General Information
- The serwislaptopow.pro online store (hereinafter: the “Store”) is operated by: LENANTO sp. z o.o. with its registered office in Mogilany (32-031), os. Parkowe Wzgórze 126, NIP: 9442290063, REGON: 529412300, KRS: 0001122004, e-mail: [email protected] (hereinafter: the “Seller”).
- Returns and complaints address (warehouse/office): Lenanto, ul. Krakowska 31 (1st floor), 32-031 Mogilany, Poland. Courier contact number: +48 531 908 406.
- These Terms and Conditions define the rules for using the Store, placing orders, concluding distance sales contracts, deliveries, payments, the right of withdrawal, complaint procedures and the provision of electronic services.
- Contracts concluded via the Store are governed by Polish law, in particular: (a) the Act of 30 May 2014 on Consumer Rights (implementing EU Directive 2011/83/EU on consumer rights), (b) the Civil Code, (c) the Act on the provision of electronic services, (d) personal data protection regulations (GDPR/RODO). For customers based in other EU Member States, mandatory consumer protection provisions of the customer’s country of habitual residence shall also apply where they afford greater protection.
- These Terms and Conditions are made available free of charge before the conclusion of a contract and may be saved or printed by the Customer.
§ 2. Definitions
- Business Days – Monday to Friday, excluding public holidays in the Republic of Poland.
- Customer – a natural person, legal person or organisational unit with legal capacity that uses the Store, including making purchases.
- Consumer – a natural person performing a legal act not directly related to their business or professional activity, within the meaning of Article 2(1) of EU Directive 2011/83/EU.
- Business Customer – an entity making a purchase directly related to its business or professional activity.
- Sole trader with consumer rights (PNPK) – a natural person concluding a contract directly related to their business activity, where the content of that contract indicates that it does not have a professional character for that person (in particular, as resulting from the subject of activity disclosed in the Polish CEIDG register). This status applies under Polish law and may confer certain consumer-equivalent protections.
- Product – a movable item available in the Store that is the subject of a sales contract.
- Sales Contract – a distance sales contract for a Product concluded between the Seller and the Customer via the Store.
- Account – the Customer’s individual panel in the Store.
- Durable medium – a material or tool enabling the storage of information in a manner that allows future access for a period appropriate to the purposes of the information and reproduction in an unchanged form (e.g. e-mail).
- Newsletter – an electronic service consisting of sending commercial/marketing information after subscribing and confirming the subscription.
§ 3. Technical Requirements and Rules for Using the Store
- To use the Store, the following are required: a device with Internet access, an up-to-date web browser, and an active e-mail address (for placing orders).
- The Customer is prohibited from providing unlawful content and from using the Store in a manner contrary to the law or good practice.
- The Seller uses cookies and similar technologies – the rules are described in the Privacy Policy.
§ 4. Electronic Services
- The Seller may provide electronic services, in particular: a contact form, Account, Newsletter, and the ability to post reviews.
- Electronic services are provided free of charge, unless otherwise indicated in the Store.
- The Customer may unsubscribe from the Newsletter at any time via the unsubscribe link in the message or by contacting the Seller.
- Complaints regarding electronic services are handled in accordance with § 12.
§ 5. Placing Orders and Conclusion of the Sales Contract
- Information about Products in the Store, including descriptions and prices, constitutes an invitation to make an offer (invitatio ad offerendum).
- A Sales Contract is concluded once an order has been placed by the Customer and accepted by the Seller (confirmation of order acceptance sent to the Customer’s e-mail).
- Placing an order: (a) the Customer selects a Product and adds it to the cart, (b) the Customer provides the data necessary for order fulfilment and selects the delivery method and payment method, (c) the Customer reviews the order summary (including the total price), (d) the Customer places the order with an obligation to pay (e.g. by clicking “Buy and Pay” / “Order and Pay”).
- The Seller may contact the Customer regarding the order at the e-mail address provided.
§ 6. Prices, Payments and Proof of Purchase
- Prices in the Store are gross prices (including VAT), unless otherwise indicated. All prices are displayed in PLN; for international deliveries the equivalent in EUR may also be shown.
- The total order price includes the price of the Products and delivery costs (if applicable) – visible in the summary before placing the order.
- Available payment methods are displayed in the Store when placing an order. The Store accepts: (a) BLIK, (b) payment card (Visa, Visa Electron, Mastercard, MasterCard Electronic, Maestro), (c) Apple Pay, (d) Google Pay, (e) fast online bank transfer, (f) PayPo deferred payment (buy now, pay later).
- The online payment processing entity is mElements S.A.
- PayPo deferred payments: PayPo deferred payment may only be used by a Customer who:
- is of legal age;
- is a consumer within the meaning of Article 5(1) of the Polish Consumer Credit Act;
- holds a PESEL number and resides in the territory of the Republic of Poland;
- has the ability to repay obligations to PayPo;
- has received a positive credit assessment from PayPo.
- The Seller provides the Consumer with proof of purchase (e.g. receipt/electronic invoice) on a durable medium.
§ 7. Delivery
- Delivery is made to the territories indicated in the Store during the ordering process (the list of countries may be updated).
- Order fulfilment time: unless the Seller indicates otherwise in the product description, 3 Business Days. For card, BLIK, Apple Pay, Google Pay or fast online bank transfer payments, the fulfilment period begins from the moment of successful payment authorisation. In exceptional circumstances beyond the Seller’s control, the Seller will notify the Customer of delays by e-mail.
- Delivery methods and their costs are indicated in the Store before order placement.
- The Customer should inspect the parcel upon receipt to the extent customary for the given type of shipment; in the event of damage, it is recommended to prepare a damage report with the carrier.
§ 8. Right of Withdrawal (Returns) – Consumer and PNPK
- The Consumer and PNPK may withdraw from the Sales Contract without giving a reason within 14 days from the day on which the Consumer/PNPK or a third party designated by them (other than the carrier) took possession of the Product, in accordance with Article 9 of EU Directive 2011/83/EU and the Polish Consumer Rights Act.
- To meet the deadline, it is sufficient to send the withdrawal statement before its expiry.
- The withdrawal statement may be submitted: (a) by e-mail to: [email protected], or (b) in writing to the Seller’s address.
- Return of the Product: the Consumer/PNPK is obliged to return the Product without undue delay, no later than 14 days from the date of withdrawal, to the returns address indicated in § 1(2). To meet the deadline, it is sufficient to dispatch the Product before the expiry of the period.
- The cost of returning the Product is borne by the Consumer/PNPK (direct cost of return shipment), unless the Seller has agreed to bear the cost.
- Refund: the Seller shall refund all payments received from the Consumer/PNPK, including the cost of delivery to the extent of the cheapest standard delivery method offered in the Store, no later than 14 days from the date of receiving the withdrawal statement. The Seller may withhold the refund until the Product has been received.
- The refund is made using the same means of payment that the Consumer/PNPK used, unless they have expressly agreed to a different method that does not involve additional costs for them. In the case of card payment, the refund may be made to the account linked to the card.
- Liability for diminished value: the Consumer/PNPK is liable for any diminished value of the Product resulting from the use of the Product beyond what is necessary to establish its nature, characteristics and functioning.
- Exceptions to the right of withdrawal: the right of withdrawal does not apply in the cases specified in Article 16 of EU Directive 2011/83/EU and Article 38 of the Polish Consumer Rights Act (e.g. bespoke or clearly personalised goods, sealed goods which are unsuitable for return due to hygiene reasons once opened, etc.). If the Store offers Products subject to such an exception, the information will be provided alongside the Product.
§ 9. Product Complaints – Lack of Conformity with the Contract (Consumer and PNPK)
- With respect to Consumers and PNPK, the Seller is liable for any lack of conformity of the Product with the Sales Contract in accordance with the Polish Consumer Rights Act and EU Directive 2019/771 on certain aspects concerning contracts for the sale of goods.
- The Seller is liable for lack of conformity existing at the time of delivery and revealed within 2 years from that time (unless a longer durability period has been specified for the Product).
- Submitting a complaint:
- A complaint may be submitted by e-mail to: [email protected] (recommended) or in writing to the Seller’s address.
- The complaint should include a description of the problem and data enabling identification of the order (e.g. order number). Photographs are optional but may facilitate the assessment.
- Consumer/PNPK remedies:
- In the first instance, the Consumer/PNPK may request repair or replacement of the Product.
- The Seller shall carry out the repair or replacement within a reasonable time from the moment of being informed of the lack of conformity and without significant inconvenience.
- The costs of repair or replacement are borne by the Seller (including shipping, labour and materials costs).
- If repair and replacement are impossible or would involve disproportionate costs, the Seller may refuse to bring the Product into conformity in the manner chosen by the Consumer/PNPK and propose an alternative.
- The Consumer/PNPK may submit a declaration of price reduction or withdraw from the contract if: the Seller has refused to bring the Product into conformity, or has failed to bring the Product into conformity within a reasonable time, or the lack of conformity persists despite an attempt to bring the Product into conformity, or the lack of conformity is significant enough to justify a price reduction/withdrawal without prior repair/replacement, or it is clear from the Seller’s statements or circumstances that the Seller will not bring the Product into conformity within a reasonable time or without significant inconvenience.
- Withdrawal from the contract is not available if the lack of conformity is minor.
- Returning the Product under a complaint:
- The Seller may request that the Product be made available or returned for assessment of the complaint.
- If it is necessary to return the Product, the Seller will cover the costs (e.g. return label) or reimburse reasonable return costs upon presentation of proof of dispatch.
- Response to complaints: the Seller will respond to a Consumer/PNPK complaint on a durable medium within 14 days of receipt, unless specific provisions state otherwise.
§ 10. Complaints and Liability towards Business Customers (B2B)
- The provisions of § 9 apply exclusively to Consumers and PNPK.
- With respect to Business Customers, the Seller’s liability for Product defects (warranty) may be limited or excluded to the widest extent permitted by law, subject to mandatory provisions.
- For B2B enquiries, the recommended complaints contact is: [email protected] – the Seller will process the claim within a reasonable timeframe.
§ 11. Promotions
- The rules for promotional campaigns may be set out in separate promotion terms.
- In the event of a conflict between provisions, the promotion terms shall take precedence for the given campaign.
§ 12. Complaints Regarding Electronic Services
- Complaints regarding the operation of the Store / Account / Newsletter may be submitted by e-mail to: [email protected].
- The complaint should include a description of the problem and contact details.
- The Seller will process the complaint within 14 days and provide a response on a durable medium.
§ 13. Product Reviews (Customer Information)
- The Store may provide the ability to publish Product reviews.
- The Seller publishes reviews from Customers who have made a purchase in the Store (verification by linking the review to an order/account or via a post-purchase link).
- The Seller does not interfere with the content of reviews, except in cases of violation of the law or these Terms (e.g. unlawful content, vulgar language, spam).
§ 14. Personal Data
- The rules for processing personal data are described in the Privacy Policy available in the Store.
- Contact for personal data matters: [email protected].
§ 15. Out-of-Court Dispute Resolution
- The Consumer may use out-of-court dispute resolution methods (ADR), in particular through the Polish Trade Inspection (Inspekcja Handlowa) and other authorised bodies. EU consumers may also contact their national consumer protection authorities.
- Information about ADR entities and their procedures is available on the UOKiK and Trade Inspection websites, as well as through the ECC-Net (European Consumer Centres Network).
- The European ODR platform has been discontinued and is no longer an available route for filing online complaints.
§ 16. Final Provisions
- These Terms and Conditions may be amended for important reasons (e.g. changes in legislation, payment/delivery methods, Store functionality). Any amendment shall not affect rights already acquired by Customers.
- Contracts concluded before a change to these Terms and Conditions are governed by the version in force at the time the order was placed.
- Any disputes shall be resolved by the competent courts; for Consumers – in accordance with applicable jurisdiction rules, including the consumer’s place of domicile where applicable under Regulation (EU) No 1215/2012.
